What is the mailing address of Travelers Financial Corporation?
Answer:
British Columbia
500 - 4180 Lougheed Hwy
Burnaby, British Columbia
V5C 6A7
Main (604) 293 0207
Toll Free Tel (877) 293 0202
Alberta, Saskatchewan, Manitoba
Calgary (Saskatchewan, Manitoba, Ontario)
210-2880 Glenmore Trail SE
Calgary, Alberta
T2C 2E7
Main (403) 296-0180
Toll Free:(877) 703-7739
Edmonton
104, 10525 - 170 Street
Edmonton, Alberta
T5P 4W2
Main: (780) 413-8440
Toll Free: (877) 703-7739
What is your fax number?
Answer:
British Columbia
Fax (604) 473 3816
Alberta, Saskatchewan, Manitoba , Ontario
Fax:(403) 296-0194 Calgary (Saskatchewan, Manitoba, Ontario)
Fax: (780) 413-8727 Edmonton
How do I reach Travelers Financial Customer Service?
Answer:
Call our toll –free Customer Service line:
- British Columbia – 1.877 .293.0202
- Alberta, Saskatchewan, Manitoba and Ontario – 1.877 .703.7739
What are your customer service hours?
Answer:
We are open Monday to Friday from 8:30 am to 5:00pm.
Payment
I make pre-authorized payments and if I change my bank information what needs to be done?
Answer:
Contact our Customer Service department. They will need a new void cheque from your new bank account. This all can be done through fax.
After I submit a new void cheque and authorization, how much lead-time is needed to change my account my pre-authorized payment account?
Answer:
In order to give the bank sufficient notice, Travelers will need at least 10 days before the next due date.
How do I obtain my pay-out quote in my account?
Answer:
Call Customer Service with your account information and a quote will be provided to you within 48 hours.
When I pay out my contract, will I receive a release letter discharging your interest in the asset?
Answer:
Yes. Upon request we will provide you a copy of the release.
Insurance
Can I change insurance companies?
Answer:
Yes. Please provide our customer service department with the new insurance information (agent, contact and phone number).
Keeping Travelers updated
If I move or change jobs, do I need to inform Travelers Financial?
Answer:
Yes. Travelers require that you notify us of any address, telephone or job change. Contact our Customer Service department.
How do I go about filing a reimbursement claim for GST?
Answer:
This first step is to obtain a GST number from Canada Revenue Agency. Once assigned GST number, you can file for a
reimbursement claim through Canada Revenue. This process usually takes several months.
Owner Operator
As an owner operator, I travel quite a bit and I am not always available to handle issues with my account. Is there a way I can assign a third party to manage or discuss my account with Travelers?
Answer:
Yes. In order to comply with federal and provincial privacy legislation, Travelers requires written consent form you to discuss the account with a person you designate.